Refund Policy

1. Unused purchases: 14 days

If you have not used any tokens from a purchase, you can request a full refund within 14 days of the purchase.

If you have already used some of the tokens from that purchase, we may refund the unused portion, at our discretion and in proportion to the price paid.

2. What is not refundable

Tokens used on gifts: sending a gift is final.

Bonus or gift tokens (Founder bonus, first top-up bonus or other promotions), which are free. If we refund a purchase, the bonus tokens that came with it are also deducted.

Purchases older than 14 days, except in the cases in the next section.

3. We always refund

Duplicate charges or billing errors.

Purchases that were not credited to your account because of a failure on our side.

Charges you did not authorize, after verifying the case (we will ask you to confirm the account is yours).

4. Personalized content

If you ordered personalized content and the creator does not deliver it within the stated time, the tokens automatically return to your balance. If the delivered content does not match your order, write to us and we will review it.

5. How to request a refund

Email livemodelstalent@gmail.com from your account email with the subject "Refund", the date and amount of the purchase (or the Stripe receipt).

We reply within 5 business days. If approved, we refund to the original payment method; your bank may take 5 to 10 business days to show it. Tokens from that purchase are deducted from your balance.

6. Chargebacks

Before disputing a charge with your bank, please write to us: resolving it directly is faster. If a chargeback is opened, we may suspend the account while it is resolved and deduct the tokens from that purchase.

7. Your rights

This policy does not limit any rights you have under the law of your place of residence.